Invoices raised on the Exchange can be edited when needed, however this can only be done within 24 hours after the invoice was created. Additionally, Supplementary invoices or Credit notes can be raised at any time after invoice creation.
How long do I have to edit an invoice?
Once the invoice has been created, a countdown is automatically activated and displayed next to the “Edit” button.
You can edit the invoice as long as the countdown is not finished by clicking on the “Edit” button.
The countdown ends exactly 24 hours after the invoice has been created.
Please note: The same process applies to batch invoices when clicking on the “Edit Load Set” button
Can I edit the invoice on the mobile app?
The invoice can be edited within 24 hours on the mobile app, by clicking on the “Edit invoice” button.
The countdown displayed underneath the button will indicate how long you have left to adjust this invoice.
What if the 24 hours are not completed, but my invoice has been approved or scheduled?
If you still need to make changes to an approved invoice, you will only have the option to raise a Supplementary invoice or Credit note.
If your invoice is scheduled to be paid, the editing functionality, Supplementary invoice and Credit note button will all be disabled and no further actions can be taken.
Please note: Contact the load poster if you would like to unapprove an approved invoice
What happens when the 24 hours are finished?
When the 24 hours are completed, you can no longer edit the invoice and the countdown will disappear on both the desktop and the mobile app.
If you still would like to make any changes, you can only raise a Supplementary invoice or Credit Note.
Please note: A Supplementary invoice and Credit Note can only be created on the desktop, not on the mobile app
What happens if the load poster archives or unarchives the invoice before the 24 hours are due?
When your invoice has been archived, you will notice that you can no longer edit the invoice and the countdown has disappeared. Supplementary and Credit Notes cannot be created when the invoice has been archived.
When your invoice has been unarchived by the load poster, the edit button is re-activated and the countdown re-appears on your screen, continuing the countdown from the moment the invoice was created.
Can I create a Supplementary invoice or Credit note?
A Supplementary invoice or Credit note can be created at any time after the invoice has been raised and does not depend on invoice status. However, when the load poster has archived your invoice, the Supplementary invoice and Credit note buttons are both disabled.
We advise you to contact the load poster if you would still like to create a Supplementary invoice or Credit Note.
The Supplementary invoice and Credit note buttons are both located in the “More” menu: