Types of alerts in SmartPay
The below table describes the types of alerts you will see when using SmartPay.
| Alert message | Description |
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There's an invoice with an open query. You can use the Status filter to review or continue to approve to automatically resolve the query. |
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There are invoices where the agreed amount does not match the invoiced amount. This can occur when a supplier adds extra line items or submits a supplementary invoice or credit note. Use the Invoice Filter menu to review. |
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You'll be notified if invoices have already been scheduled for payment; they will stay unchanged. Continue to approve and pay the remaining invoices. |
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If the supplier has not updated their bank account details in Trustd, you will be notified that the invoices cannot be paid. Suppliers will need to update their account information in Trustd to get paid through SmartPay. |
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Invoices that are factored externally cannot be paid on SmartPay. |