What documents do I need to upload?

We need to verify your documents before we can get you started on the Exchange. We do this to ensure that only accredited and professional individuals are active on our platform and interacting with other members. To keep this high standard of expertise and respectability, we need to check that you have all the licenses you need to operate on the Exchange.   

 IN THIS ARTICLE 

• Documents needed for upload 
• How to upload your documents 
• How long document verification takes 

Documents needed for upload 

 If you’re operating as a CX Owner Driver/Owner Operator or CX Company please submit:   

• Goods in Transit Insurance (Over £5k)  
• CMR if you have a Euro access bolt-on 
• Vehicle Insurance (Courier Use OR Hire or Reward)  
• Driving licence or Licence Code from DVLA  
• 2 x Proof of Address  
• If you are registering as an Incorporated Business, we will need your ‘Certificate of incorporation.’ 

 If you’re operating as an HX Owner Driver/Owner Operator or HX Company please submit:  

• Goods in Transit Insurance (Over £5k)  
• CMR if you have a Euro access bolt-on 
• Operator’s License (2 x Proof of Address not required if Operator’s License is supplied) 
• Vehicle Insurance (Courier Use OR Hire or Reward)  
• Driving licence or Licence Code from DVLA 
• If you are registering as an Incorporated Business, we will need your ‘Certificate of incorporation.’ 

If you’re operating as a Freight Forwarder/Plus, please submit: 

•  2 x Proof of Address  

Please provide us with two from ‘Option 1’, or one from each column. They must be from within the last three months. 

• If you are registering as an Incorporated Business, we will need your ‘Certificate of incorporation.’ 
• Letter of responsibility for subcontractors 

How to upload your documents 

Step 1: Log in to your account

Step 2: You should see the Setup Wizard window. 

If it doesn’t appear or you don’t see it, here’s how to find it: 

• Click on the drop-down menu of the platform found on the far right. 
• Navigate down to ‘Settings’ and click on ‘Get Started’.  

Step 3: Click on the tab that says ‘Business Documents’. 

Step 4: From the dropdown menu that says, ‘Document Name’, choose the document type you would like to upload.   

Step 5: Enter the expiry date/renewal date of the document making sure that the year in the calendar is correct.  

Step 6: Click on ‘Browse’ to locate the document on your device and upload it

Step 7: Once the document is uploaded, click ‘Save’.  

Step 8: To check that your upload was successful, scroll down to the ‘Uploaded Documents’ section.   

If you see a green icon next to the name of the document you’ve recently uploaded, it means that your upload was a success.   

If you see red icons, it means the upload failed. Check that the expiry date you entered was correct and try uploading the document again.  

How long document verification takes 

The document verification process takes 72 working hours. There’s no need to call us during this time.  

If we need any other information from you, we’ll be in touch.