Feedback

To ensure the Exchange is built on trust and transparency, we need to ensure that feedback is useful, informative, and fair. To support this aim, all feedback must adhere to the following two requirements:

1.  All feedback must be relevant

Keep your feedback relevant to your experience. Other members are reading your feedback to inform their choices, and for this reason, your submission should focus on your experience associated with that completed booking.

2.  All Feedback should be unbiased

Feedback is most helpful when it provides unbiased information. Therefore, we do not allow members to incentivise positive feedback, threaten negative feedback in manipulating the desired outcome, or influence another member with the promise of compensation.

Feedback that breaches policy

If feedback is reported to us that we believe do not meet these standards, it will be removed immediately, and a warning will be issued. Members will not be provided with the opportunity to edit or replace feedback that breaches policy. Repeated breaches of the feedback policy may result in membership suspension.

Disputing Feedback

Whilst we encourage and expect all members to post feedback that contains objective and accurate information, Transport Exchange Group does not mediate disputes concerning truth or fairness and will not remove feedback that adheres to the above policy.  We expect the member leaving feedback to stand behind the content of their submission.

Falsifying Feedback  

The feedback system is for genuine interactions between members and to share experiences with the other parties. Members use this information to make informed decisions on who they want to do business with.  

If members exchange disingenuous feedback to embellish their profiles, the Transport Exchange Group reserves the right to suspend the account. We will investigate these claims seriously, and if we find the feedback system has been used to give a false representation of their engagement with members, we reserve the right to revoke the account.