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Learn More About Trustd

Simren Handa
  • Updated

IN THIS ARTICLE:

 

 

What is Trustd? 

Trustd is our new compliance and digital identity platform – elevating the compliance standards of everyone in logistics. It ends compliance concerns, for good, by proactively monitoring your business's compliance documents.

Why is getting Trustd mandatory? 

TEG is on a mission to raise compliance standards in our industry. 

Trustd goes beyond regular once-off compliance checks. It runs advanced compliance checks automatically and on an ongoing basis. So, once all Exchange members are Trustd, you'll have access to a community whose compliance standards exceed the status quo. 

How will getting Trustd help my business? 

Once you’re Trustd, in time, we’ll add a blue shield to your Exchange profile. Your Trustd Shield signals your business’s professionalism to other Exchange members.  

At the same time, other members will know that you’re a verified business with compliance standards that exceed the current status quo.  

This will also benefit you when choosing members to work with and will help you determine which members are compliant with industry standards.

Will my privacy be protected on Trustd? 

 Rest assured, your privacy is 100% protected. For more information: 

  • Refer to our T&Cs here. 
  • Refer to Trustd’s T&Cs here.
  • Refer to Trustd’s privacy notice here. 

 How do I get Trustd?

  1. You receive an email link to create your Trustd account – log on and follow the application 
  2. Trustd processes your application  
  3. Once approved, we'll activate your blue Trustd Shield on The Exchange 

Alternatively if you haven’t received your email yet, you can request a new link from our customer service team here. 

What documents do I need to complete my Trustd application?

We’ve compiled a list of documents you’ll need while filling out your Trustd application, according to your subscription type.

If you are a CX sole trader, you’ll need:

  • 1 x proof of address
  • Driving license
  • Goods in transit schedule (under your name/ under your company name)
  • Vehicle insurance certificate (under your name/ under your company name). Please note, if you rent a vehicle, a vehicle insurance certificate must be obtained from the rental company
  • Specialist services certificate

If you are a CX limited company, you’ll need:

  • 1 x proof of address
  • Director’s ID
  • Goods in transit schedule (under your name/ under your company name)
  • Vehicle insurance certificate (under your name/ under your company name). Please note, if you rent a vehicle, a vehicle insurance certificate must be obtained from the rental company
  • Certificate of incorporation (Optional)
  • Vat certificate (if applicable)
  • Specialist services certificate

If you are on a HX sole trader, you’ll need:

  • 1 x proof of address (if the company house is registered under a different address, please provide proof of address for that as well)
  • Driving license
  • Goods in transit schedule (under your name/ under your company name)
  • Vehicle insurance certificate (under your name/ under your company name). Please note, if you rent a vehicle, a vehicle insurance certificate must be obtained from the rental company
  • Certificate of incorporation (Optional)
  • Vat certificate (if applicable)
  • Specialist services certificate
  • O license certificate

If you are on a HX limited company, you’ll need:

  • 1 x proof of address (if the company house is registered under a different address, please provide proof of address for that as well)
  • Director’s ID
  • Goods in transit schedule (under your name/ under your company name)
  • Vehicle insurance certificate (under your name/ under your company name). Please note, if you rent a vehicle, a vehicle insurance certificate must be obtained from the rental company
  • Certificate of incorporation (Optional)
  • Vat certificate (if applicable)
  • Specialist services certificate
  • O license certificate

If you are a Freight forwarder, you’ll need:

  • 1 x proof of address
  • Director’s ID

What can I use as proof of address? 

The following documents can be used as proof of address. Please note these documents must be dated within the last 3 months.

  • Gas/Electric/Water Bill
  • Council Tax Bill
  • Bank Account Letter or Statement
  • Rental or Lease Agreement
  • Home Buildings or Contents Insurance
  • Virgin subscription
  • Credit Card Letter or Statement

Why wouldn’t I pass Trustd checks?

 Reasons for not passing Trustd’s verification process include (but aren’t limited to): 

  •  Failing to upload all documents 
  • Uploading incomplete, or counterfeit documents 
  • Uploading documents that have expired or are out of date 
  • Uploading incorrect documents 
  • Uploading documents with insufficient information
  • Supplying incorrect or inaccurate information 

 If your application isn’t successful on the first go, don’t worry. You’ll receive an email highlighting the reasons you weren’t verified. You can then adjust your submission accordingly.  

Can I edit my details once I’ve submitted my Trustd application? 

Once your Trustd verification is complete, and your Trustd profile is either ‘live’ (you passed verification) or ‘declined’ (your application didn’t pass and needs further action from you), you can edit your details.  To do this you will need to contact Trustd on the live chat.

 After all your details are re-verified, your updates will show on your Exchange business profile. 

 However, please note that while your application is in the ‘submitted’ stage (and being reviewed by Trustd) you can’t make edits.  

Do I ever need to re-verify my Trustd account? 

Yes, If one of your compliance documents is set to expire, Trustd will alert you 60 days in advance.   

What checks are performed? 

 This depends on your circumstances. In general, you can expect the following: 

  • A DVLA check 
  • Identity checks 
  • Company details 
  • Vehicle details 

 

 

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