If you request your account to be put on hold
You can request to have your account put on hold with our Customer Support team. We will then review your account, where your request will be investigated case by case by our team.
We generally allow members to place the account for the following reasons:
- Bereavement. We understand that it may take some time to provide evidence of bereavement – please chat to a Customer Support team member to help you in this instance.
- Medical conditions. In this instance, we will need official documentation. This can include doctor’s fit note or GP/hospital letter.
Any note/letter you provide must be official documentation confirming the condition(s) and/or event(s), as well as the reason(s) why you can’t operate at this time.
If you request your account to be put on hold during your renewal
If you want to place your account on hold during your renewal, please chat to a member in our renewals team. You can contact them by either contacting firstname.lastname@example.org or by calling 02089937100.
To keep your account on hold, a non-refundable monthly fee of £15 + VAT must be paid for a minimum of 3 months. A team member will then contact you, after the initial 3 months.
Should you want to extend this period, a second payment will be requested.
Please note, this does not price-protect the renewal cost – meaning the price you paid before may not be the same when you renew your subscription with us.
In a nutshell, should you choose to renew your subscription with us, your new subscription price will update to what we charge new members.
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