In this article:
Why have you introduced a new login?
Why must I 'confirm' my password update via my inbox (within 24 hours)?
Will this increase the time it takes me to log in to the Exchange?
Will I need to change my password?
What are the password requirements?
More tips for creating my new password
An example of a 'best-practice password'
How are the users in my account affected?
Why am I being asked to update my password again?!
I thought I'd updated my password. But now I can't log in!
What if I'm unable to access my email inbox?
What should I do if I've forgotten my email address?
I haven't received an email from you (to confirm my new password). What should I do?
Video overview
What's changed?
You now need to log in to the desktop version of the Exchange using your email address. (But you’ll continue to log in to our mobile apps using your username.)
Plus, when you log in to the Exchange on your desktop you’ll be asked to update your password.
You’ll then use your updated password to log in to both the Exchange on desktop and our mobile apps.
Why have you introduced a new login?
Simply put, everything we do is designed to make our platform the safest, most secure, and most efficient platform serving the UK’s transport & logistics industry.
As part of this, we’re asking you to change the way you log in to the Exchange.
What do I need to do?
You now need to log in to the Exchange desktop using your email address and create a new password.
You’ll then need to confirm your new password within 24 hours, by clicking on the button in the email we send you. This will update your password on the desktop and all mobile apps.
Why must I ‘confirm’ my password update via my inbox (within 24 hours)?
When you create your new password, we’ll send you an email. You’ll need to click the button in the email within 24 hours to confirm you’ve updated your password.
This is just another security preauction. It helps us prevent fraudulent password updates.
If you fail to confirm your password update within 24 hours, don’t worry. You’ll get another chance to update your password when you next log in.
Will this increase the time it takes for me to log in to the Exchange?
No – the time taken to log in to the Exchange won’t change.
What happens to my username?
You now only need your username to log in to Exchange mobile apps.
Will I need to change my password?
Yes – we’re asking all Exchange users to change their passwords for security reasons.
What are the password requirements?
To ensure your password is strong, make sure to choose a password that:
- Is at least 8 characters long
- Includes at least 1 upper case letter
- Includes at least 1 lower case letter
- Includes at least 1 digit and;
- Includes any of these special characters (you’ll need one, minimum): !?@#$%^&*()_-£
They’re the guidelines we’re asking you to follow when creating your new password.
Please note your password is case-sensitive.
More tips for creating your new password
When creating your new password, follow the guidelines above. You should also:
- Avoid using easily guessable information, such as your name, address, or phone number
- Avoid using common words or phrases
- Avoid using a password you use elsewhere
An example of a best-practice password
An example of a strong password might be:
21ExCH4nG3**!48
How are the users in my account affected?
All company users need to log in to the Exchange desktop using their email addresses and new passwords. They'll also need to use their new password to log in to all Exchange mobile apps.
Why am I being asked to update my password again?!
When you attempt to update your password, we’ll send you an email. You need to click the button in this email within 24 hours to confirm you’ve updated your password.
If you fail to confirm your password update within 24 hours, you’ll be asked to update your password again when you next log in.
I thought I’d updated my password. But now I can’t log in!
When you create a new password, we send you an email. You need to click the button in the email within 24 hours to confirm you’ve updated your password. This is just another security preauction that helps us prevent fraudulent password updates.
If you fail to confirm your password update within 24 hours, your password will not update. It will remain unchanged. You’ll need to log in to the Exchange using your ‘old’ password. When you do, you’ll be asked to update your password once again. Update your password then confirm the update by clicking the button in the email we send you!
What if I’m unable to access my email inbox?
If you’re unable to access your inbox, please contact your system admin. If your admin is experiencing issues and can't help you, raise a support request.
Please note, in order to help you with accessing/changing your email address you will need to provide customer support with the following:
- Proof of identity and proof of address of a named director (of your incorporated business) or;
- Proof of identity and proof of address of the owner (of your incorporated business).
What should I do if I’ve forgotten my email address?
If you’ve forgotten your email address, please contact your system admin. If your admin is experiencing issues and can't help you, raise a support request.
Please note, in order to help you with accessing/changing your email address you will need to provide customer support with the following:
- Proof of identity and proof of address of a named director (of your incorporated business) or;
- Proof of identity and proof of address of the owner (of your incorporated business).
I haven't received an email from you (to confirm my new password). What should I do?
The email sent to you will come from alerts@transportexchangegroup.com.
If you don't receive it in your inbox, it has likely filtered into a spam (or sub-category folder). In this case, please open your email account and search all folders.
If you still can't find the email from us, please raise a support request.