IN THIS ARTICLE
Where can I find my TEG Wallet info?
Where is the TEG Wallet homepage?
How do I reconcile my payments?
About the TEG Wallet
Introducing the TEG Wallet: your complete solution for processing and reconciling payments on the TEG platform. Use your TEG Wallet to:
- Efficiently pay or get paid for all your completed loads on the TEG platform
- View SmartPay payments made to suppliers or received from customers
- Reconcile your payments to the relevant invoices
Whilst you’re processing payments in SmartPay, you can access your TEG Wallet account info to transfer funds and complete your payments.
You can also navigate to the TEG Wallet homepage where you will find your transaction history and where you can reconcile received payments to the relevant invoices.
How do I get an account?
When you complete your payment set up application in Trustd, you will be automatically assigned a TEG Wallet account number and sort code that's linked to the bank account you saved in Trustd.
Your TEG Wallet account info will automatically appear on the TEG Wallet homepage – no need to wait for set up. Simple, convenient, and worry-free.
Where can I find my TEG Wallet info?
TEG Wallet account info: Whilst you’re setting up your payments to your suppliers, you can find your account number and sort code from the “Transfer Info” button which appears after any payment has been scheduled and is in the “Awaiting funds” status.
Drivers and carriers who are SmartPay enabled and raising invoices in SmartPay don’t need to find or share account number details – SmartPay automatically ensures you get paid to your Wallet account.
Note that the TEG Wallet does not hold funds overnight
It's important to note that once funds are transferred into the Wallet, payments are remitted by the end of the business day and instantly on weekends and bank holidays.
Funds received in the Wallet are automatically paid to the bank account stored in your Trustd profile.
Transfer funds to the Wallet only when you are ready to pay.
Where is the TEG Wallet homepage?
Go to the main navigation bar and click on the Wallet icon. You will then be redirected to the Wallet page where you can find:
- Wallet activity: View payments in and/or payments out from your TEG Wallet account
- Transactions: A record of all past transactions reconciled to the relevant invoices. Can search by the reference number or by TEG member ID
- Wallet account information: account number and sort code (for SmartPay transactions only)
When are payments sent?
It's important to note that once funds are transferred into the Wallet, payment is sent to all suppliers by 7 pm during business days and instantly on weekends and bank holidays. Transfer funds only when you are ready to pay.
How do I reconcile my payments?
If you’re a driver or carrier that’s getting paid on SmartPay – here are two ways to see how:
| TEG Wallet description | What it means | |
| Received from load poster company name | This means the load poster has transferred funds into the Wallet. | |
| Paid to bank account XXXX678 |
At the end of the business day, you’ll see the money come from your Wallet in your name to your bank account. The transaction details will show the funds coming from your company name as the Wallet is in your company name, and it will have the SmartPay reference number eg. SmartPay-XXXXXX Download the remittance advice for more details. |
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If you’re a load poster that pays your suppliers on SmartPay – here are two ways to see how:
| TEG Wallet description | What it means | |
| Transferred from bank account xxxx678: payment reference | This is a record of moving funds from your bank account into your Wallet. The payment reference number in this description reflects what you entered in your bank screen when transferring funds | |
| Payment to 3 payees |
At the end of the day, you’ll see the money go from your Wallet in your suppliers’ bank accounts. It will appear as one single transaction. Click to view the transaction details showing invoice numbers to payment amounts. Go to Accounts Payable to view more details. |
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What if there's a refund?
If you’re a driver or carrier, you may encounter a refund – most likely because your bank account details need to be updated in Trustd. Once updated, the payment will automatically reprocess and complete into your new bank account.
| TEG Wallet description | What it means |
| Rejected by bank account XXXX678 | You’ll need to update your bank account details in Trustd. |
| Reprocessed transfer | No action required. This status shows that once the bank details were updated, payment was made. |
When funds cannot be delivered to the driver or carrier, that money gets refunded back into the load posters bank account. You will not be updated if the payment gets reprocessed.
| TEG Wallet description | What it means |
| Refunded to bank account XXXXX678 | There’s no associated payment file and you’ll need to set up the payment file in SmartPay before you can pay. |
Payment reference numbers
Every Wallet transaction has a unique reference number which will appear in SmartPay notifications as well as your bank statements, and in the TEG remittance advice email sent to suppliers.
Reference numbers are formatted as: SmartPay-XXXXXX