This article will explain the TEG Wallet, how it works, and how you can use it to manage your payments.
Where can I find my TEG Wallet info?
Where is the TEG Wallet homepage?
How do I reconcile my payments?
About the TEG Wallet
The TEG Wallet is your all-in-one solution for managing payments on the TEG platform. Use it to:
-
Pay or get paid for completed loads
-
View SmartPay transactions
-
Reconcile payments to invoices
You can access your Wallet info during payment setup or visit the TEG Wallet homepage to view transaction history and reconcile payments.
Getting Started
Once you complete your payment setup in Trustd, you’ll automatically receive a TEG Wallet account number and sort code linked to your saved bank account. Your Wallet info appears instantly on the homepage, no setup delay.
Finding Your Wallet Info
-
Click Transfer Info after a payment is scheduled and marked Awaiting Funds
-
SmartPay users don’t need to share account details, payments are routed automatically to your TEG Wallet
Important Note on Fund Transfers
The TEG Wallet does not hold funds overnight.
-
Payments made during business hours (Mon–Fri) are remitted by end of day
-
Payments made on weekends or holidays are sent instantly Funds go directly to the bank account stored in your Trustd profile. Transfer funds only when ready to pay.
Navigating to the TEG Wallet Homepage
Click the TEG Wallet icon in the main navigation bar to access:
-
Wallet Activity: View incoming and outgoing payments
-
Transactions: Search past payments by reference number or TEG member ID
-
Account Info: View your account number and sort code (SmartPay only)
When are payments sent?
It's important to note that once funds are transferred into the TEG Wallet, payment is sent to all suppliers by 7 pm during business days and instantly on weekends and bank holidays. Transfer funds only when you are ready to pay.
How do I reconcile my payments?
If you’re a driver or carrier that’s getting paid on SmartPay – here are two ways to see how:
| TEG Wallet description | What it means | |
| Received from load poster company name | This means the load poster has transferred funds into the TEG Wallet. | |
| Paid to bank account XXXX678 |
At the end of the business day, you’ll see the money come from your TEG Wallet in your name to your bank account. The transaction details will show the funds coming from your company name as the TEG Wallet is in your company name, and it will have the SmartPay reference number eg. SmartPay-XXXXXX Download the remittance advice for more details. |
|
If you’re a load poster that pays your suppliers on SmartPay – here are two ways to see how:
| TEG Wallet description | What it means | |
| Transferred from bank account xxxx678: payment reference | This is a record of moving funds from your bank account into your TEG Wallet. The payment reference number in this description reflects what you entered in your bank screen when transferring funds | |
| Payment to 3 payees |
At the end of the day, you’ll see the money go from your TEG Wallet in your suppliers’ bank accounts. It will appear as one single transaction. Click to view the transaction details showing invoice numbers to payment amounts. Go to Accounts Payable to view more details. |
|
What if there's a refund?
If you’re a driver or carrier, you may encounter a refund – most likely because your bank account details need to be updated in Trustd. Once updated, the payment will automatically reprocess and complete into your new bank account.
| TEG Wallet description | What it means |
| Rejected by bank account XXXX678 | You’ll need to update your bank account details in Trustd. |
| Reprocessed transfer | No action required. This status shows that once the bank details were updated, payment was made. |
When funds cannot be delivered to the driver or carrier, that money gets refunded back into the load posters bank account. You will not be updated if the payment gets reprocessed.
| TEG Wallet description | What it means |
| Refunded to bank account XXXXX678 | There’s no associated payment file and you’ll need to set up the payment file in SmartPay before you can pay. |
Payment reference numbers
Every TEG Wallet transaction has a unique reference number which will appear in SmartPay notifications as well as your bank statements, and in the TEG remittance advice email sent to suppliers.
Reference numbers are formatted as: SmartPay-XXXXXX