Introduction
Under Data Protection Laws, TEG operates as a data processor and is required to disclose third-party Sub-processors who process personal data on behalf of our customers. Sub-processors play a critical role in the services that TEG provides by supporting various functionality and operations.
What is a Sub-processor?
A Sub-processor is a third party acting on behalf of TEG to process personal data for which TEG is responsible as the data processor. These Sub-processors process personal data based on written agreements with TEG that include necessary and appropriate security, privacy, and compliance obligations. TEG's Sub-processors
Below is a detailed list of the Sub-processors TEG works with, their roles, and the data they process.
TEG Sub-processors Overview
| Sub-processor Name | Location of Data Processing | Use |
| Amazon Web Services, Inc. (AWS) | EU, USA | Supports TEG's infrastructure by hosting products and services. AWS does not access customer data unless it is required for investigating specific service issues. |
| CrowdStrike, Inc. | EU | Offers cybersecurity services, including comprehensive threat intelligence and endpoint protection. These services may incidentally involve member personal data. |
| Newrelic Inc. | EU | Monitors and provides logging services for TEG’s applications. Member personal data may occasionally be processed during these operations. |
| Microsoft, Inc. | EU | Facilitates internal communication and collaboration using tools such as Outlook and Onedrive. Personal data may be shared internally to ensure efficient operations. |
| Sisense | EU, USA | Sisense is a business intelligence and data analytics platform used to create interactive dashboards and visualizations, helping TEG make data-driven decisions. Personal data may be processed as part of analytics and reporting activities. |
| Hubspot Inc. | Global | Provides customer relationship management and service desk tools. Various customer-related personal data is processed through these services. |
| Slack Technologies Limited | Internal | Acts as an internal communication tool where customer data may sometimes be included to optimize service provision. |
| Mimecast Inc. | Europe | Provides email security solutions by scanning emails for potential security threats. These scans may involve customer data. |
| Twillio Inc (Sendgrid) | Global | Assists with customer data management by integrating and unifying data inputs from multiple systems used by TEG. |
| Google Inc. (Analytics) | US | Google Analytics is used by TEG to collect and analyze website and application usage statistics. This helps understand user behavior, improve user experience, and optimize performance. |
| Zendesk Inc | US | Zendesk is used as a customer support and ticketing platform to manage and respond to user enquiries. Personal data processed may include names, email addresses, and communication content shared by customers during support interactions. |
| Atlassian Pty Ltd (Jira) | EU, USA | May be accessed globally by TEG employees. Jira is used for internal project and issue tracking, including managing software development tasks and bug tracking. |
| Asana, Inc | USA | Asana is used for task and project management to coordinate work across teams. Personal data may be included in task descriptions, attachments, or comments to support team collaboration and workflow tracking. |
| Aircall SAS | EU, USA | Aircall is a cloud-based phone system used for customer support and communication. Personal data such as call recordings, phone numbers, and call metadata may be processed as part of providing support and managing customer interactions. |
| Pandadoc, Inc | EU | PandaDoc is used for creating, sending, and managing digital documents such as contracts and agreements. It processes personal data such as names, email addresses, signatures, and other contract-related information to support document workflows and e-signatures. |
| Surveymonkey | USA | SurveyMonkey is used to design, distribute, and analyze surveys for feedback collection. It may process personal data submitted by respondents, such as names, email addresses, and free-text responses, to support research and customer engagement initiatives. |
| Ekai Ltd | UK | Ekai provides specialized software and analytics services to support operational efficiency and data processing. It may process personal data as part of service delivery, reporting, or integration with internal systems. |