Refunds

Access to the Exchange is granted by a prepaid membership subscription of either 6 months or 12 months. Once subscribed, we accept payment for your membership by quarterly direct debit.


Your prepaid membership subscription is a business-to-business (B2B) transaction, independent of usage without a cooling-off period. For more information, please see our terms and conditions.

Refund requests
All refund requests are subject to our discretion and only extreme circumstances will be considered.

Please note: we can offer you alternative options to a refund such as:

• Additional training to help you get the most out of your subscription.
• Place your account on hold for a fee of £15 per month while you plan your next steps.

Before requesting a refund, please ensure you’ve read our terms and conditions and taken the time to review the list of reasons provided.

We cannot issue a refund for any of the following reasons: 

• We’ve revoked your membership.
• You’ve changed your mind and don’t want to work in the industry.
• The amount of loads available does not meet your expectations.
• You’re no longer using the platform.
• You’re unable to meet financial obligations.
• Your insurance has been cancelled.
• You disagree with the payment terms decided by other members.
• You’re emigrating or moving elsewhere.

If you request a refund as a result of not being able to work, please provide us with an official doctor’s letter or death certificate.