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  1. Transport Exchange Group
  2. Useful Information
  3. Policies

Policies

  • Department for Transport dangerous goods T&Cs

  • SmartPay policy

  • Fair value policy

  • Cookies policy

  • Feedback policy

  • Companies going into administration

  • End user policy

  • Ineligibility criteria for members of transport exchange group

  • Fraudulent activity

  • Social media

  • Prohibited loads on the exchange

  • Membership suspension and revocation

  • Additional charges and Damaged goods policy

  • Acceptable usage

  • Professional conduct

  • Load cancellations

  • Payment of invoices

  • Abuse of the platform

  • Poaching customers

  • Co-Loading without recorded authorisation

  • Compliance

  • Gross misconduct

  • Platform and account security

  • Company branding

  • Refunds

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