As we want to maintain a high standard of professionalism, users with expired documents such as a driving license or insurance documents will be given a grace period to update their documents before they are non-compliant and their exchange access is restricted.
To avoid the restriction and to help you and your business, this article will describe how to update your documents before your access is restricted. The grace period provides sufficient time to upload your documents to help you continue trading smoothly on the Exchange.
Please note:
Restricted members cannot post or view jobs on the Exchange until updated documents are provided.
IN THIS ARTICLE
- Type of document
- How do I know if my profile is compliant or non-compliant?
- Will I be informed when my profile is non-compliant?
- I've been restricted, what do I do?
Type of documents
The grace period starts from the moment your document is expired. Note there is no grace period for MOT. Access will be restricted immediately when your MOT expires. The number of days given during the grace period depends on the document type.
|
Type of document |
Grace period |
|
Driving licence |
30 days |
|
Goods in Transit insurance |
14 days |
|
Vehicle insurance |
14 days |
|
MOT |
0 days |
How do I know if my profile is compliant or non-compliant?
The colour of your Trustd logo indicates your compliance status.
Below are the descriptions.
|
Trustd logo |
Trustd status |
Description |
|
|
Compliant |
You have full access to the platform and can continue operating on the Exchange
|
|
|
Grace period |
You’re in a grace period, you still have access to the Exchange but you’ll need to update your documents at the earliest. |
|
|
Non-compliant |
You are now restricted from operating on the Exchange |
Will I be informed when my profile is non-compliant?
Yes, to ensure our members are well informed about their non-compliance status, you will be automatically notified during each stage of the grace period process by banners, pop-ups and email reminders. Multiple notifications will then be sent to owner drivers, and registered account owners, company administrators and company users.
|
Status |
Who sees this? |
Notification |
|
Start of grace period |
|
Orange banner + Countdown |
|
24 hours before the end of the grace period |
|
Final email reminder |
|
Exchange access now restricted |
|
Red banner |
I’ve been restricted, what do I do?
Step 1) Please login on Trustd
Step 2) Then click on the “Update” link located at the top of your screen in the red section
Step 3) You can now view your expired documents that need to be updated
Step 4) Please make sure you select the correct document from the drop-down menu when selecting the category
Step 5) You can now select the “Document type” from the drop-down menu
When these are completed, you can scroll down
Step 6) Select the expiry date of your document and the insurance provider
Step 7) Click on the File button to browse your computer and upload a valid document
Step 8) Finally, you can save your uploaded file on Trustd by clicking on the “Save” button
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