Platform Credit Limit Policy
Please note this policy applies only if you have been assigned a Platform Credit Limit by TEG, and a credit balance is shown at the top of your platform dashboard and in SmartPay.
If you do not see a credit balance at the top of your home page in the platform, your account is on the Load Limit policy, which you can read more about here.
What is a Platform Credit Limit?
A Platform Credit Limit replaces the Load Limit on your account. Rather than a fixed number of loads, your posting capacity is governed by a financial credit limit, which adjusts automatically as loads are allocated, and when invoices are raised and settled.
This is not a reflection of any concern about your business. Credit limits are applied as part of a platform-wide framework based on your trading profile.
How is my limit set?
Our Finance team will assign you a Platform Credit Limit. Your limit is based on your trading profile on the Exchange, assessed consistently across accounts. As your relationship with the platform develops, your limit may be reviewed over time.
For existing members, Platform Credit Limits require at least 3 months of trading history. We aim to confirm credit decisions within 5 business days of receiving all required information.
How do I view my credit limit?
Your credit limit is visible on the desktop version of the platform only. It is not currently available in the Fleet App or CX mobile app.
- Step 1: Log in via desktop
- Step 2: Navigate to your dashboard or SmartPay page
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Step 3: Your current limit and available balance will be displayed there
Credit limit displayed in Dashboard
Credit limit displayed in SmartPay
How does my credit limit work?
Your available limit updates automatically as loads are booked, and when invoices are raised and settled, no manual action is needed.
Worked example
Say your Platform Credit Limit (PCL) is £10,000, and you book a load with an agreed rate of £100 (inc VAT)
| Step | What happens | Available limit impact |
| 1. Load booked | £100 is deducted from your available limit based on the agreed rate | −£100 |
| 2. Invoice raised | The seller invoices £150 (the original £100 + a £50 waiting fee). Your available limit adjusts to reflect the actual invoiced amount, not just the original agreed rate | −£50 (total exposure now £150) |
| 3. Invoice paid | Once the invoice is settled, the full £150 is released back to your available limit | +£150 |
So your available limit temporarily reflects £100 at booking, then £150 once invoiced — the extra £50 only counts against your limit from the point the invoice is raised, not before. This ensures your credit exposure always matches what you'll actually owe, including any extra charges added after the load itself was booked.
Note: VAT is also added to the amount deducted from your available limit, so your exposure always reflects the full amount payable, including VAT, not just the net charge.
Things to be aware of:
- 5% tolerance: If your remaining credit limit allows, you can post a single load valued slightly above your available balance. For example, if £1,000 remains, you can post one load with an agreed rate of up to £875 (equivalent to £1,050 gross including VAT). This tolerance applies per load and cannot be spread across multiple loads to use up the allowance.
- Cancelled loads: automatically removed from your outstanding balance. No action needed.
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Existing invoices: Your credit limit applies to all outstanding invoices on your account from the date your Platform Credit Limit is activated.
What do I do if I reach my limit?
| Option | What to do |
| Settle outstanding invoices | The fastest option. Your available limit updates in real time with no waiting period. |
| Request a credit limit review |
Submit a review request from the dashboard PCL banner or SmartPay PCL banner → select Support → Request Credit Limit Review. Please note: Any overdue invoices on your account will need to be paid or queried before a credit limit increase review can be requested. |
What happens during a credit limit review?
To support your request, we'll ask you to complete a short form with some information about your business. Please fill this in as accurately and completely as you can — the more detail you provide, the smoother the process will be.
The following information may be requested as part of the review:
- Management and statutory accounts
- Three months of company bank statements
- Your most recent VAT return
- Any off-platform invoice factoring arrangements in place
- In some cases, details of director or shareholder assets
Our team will review your submission and get back to you as soon as possible.
Please note, our team will only review your credit limit once every three months, if you submit additional review requests within 3 months of your last request, it will be rejected.
Will I need to provide a security deposit or director's guarantee?
Not necessarily. These are not a standard requirement and are only requested in certain cases where the information provided does not give us enough confidence to assess the level of risk. Every request is reviewed individually, and we will only ask for additional security if it is needed.
Once a review is completed, a tailored agreement will be put in place. All invoices must be paid on time via SmartPay and approved or queried within 5 working days. Where good trading history has been demonstrated for at least 12 months, we will consider returning any security deposit and rescinding any director's guarantee.
All credit limit requests must be submitted through the form accessed via the link in the platform. If you have a managed account, your account manager can assist with any Platform Credit Limit queries.
Need help?
If your question isn't answered here, raise a support ticket and our team will be happy to help.