What is the purpose of load limits?
The Onboarding team sets load limits for all new and returning members.
All members start with a limit of 40 loads at a time and are required to follow 14-day payment terms from the invoice date for 90 Days.
For the first month, a load limit of 40 posts applies, with payment terms of up to 30 days from the invoice date if your company has been incorporated for more than 12 months, subject to credit and trading history. These terms will be reviewed after one month for potential limit adjustments.
Members with less than 12 months of trading history as a limited company will be restricted to 40 loads per month, with 14-day payment terms, depending on credit status.
Sole traders are limited to 40 loads per month with 14-day payment terms unless they incorporate as a limited company.
CX Solo subscriptions allow 20 loads per month with 14-day payment terms. However, these limits are fixed and cannot be increased. To access more loads, members must upgrade to a company-level subscription.
What is the process and who is it intended for?
Load limits are intended for new load posters.
Limits are then reviewed/increased by a member of our specialist team at 30, 60 and 90-day intervals, subject to proof of payments and 100% positive feedback.
For example, 1 Proof of payment = 1 load. 10 proof of payments received + 5 positive feedback = 15 loads added to the initial load limit.
The member is informed of each decision along with the next review date. Cancelled loads are added back.
What is the intended outcome?
At the end of the 90 days, our aim is to lift the restriction. However, if the member’s performance isn’t up to standard or if any concerns arise, we may leave them partially restricted or restart the process.