All members whose subscription allows load posting will have a limit of 40 loads per month, are required to follow 14-day payment terms from the invoice date, and pay all members via smartpay.
If you need increased Load Limits or later payment terms after 3 months of successfully trading on the platform you can request an increase in credit (loads posted) and or payment terms
This will be subject: to a detailed review of your trading and an assessment of your credit worthiness. This may result in one of the following outcomes:
1). An increase is declined.
2). An increase is supported subject to a cash deposit or a Director’s guarantee.
3). An increase is supported subject to a cash deposit and a Director’s guarantee.
4). An increase is supported without a cash deposit or a Director’s guarantee.
Newly established businesses with little or no trading history will most probably have outcomes 1-3.
Established businesses may have outcomes 1-4.
Load limits for those heritage members not using SmartPay
From 1 August 2026, members who are not processing invoices through SmartPay will be subject to the following restriction: a 40 load pcm maximum with paid and cancelled loads will no longer being added back to your monthly load allowance, including both Spot and Direct loads.
This change forms part of our ongoing commitment to maintaining a fair, secure and reliable platform for all members.
If you are not yet using SmartPay to process your invoices and streamline your finances on the platform, see this guide for more information on getting started with SmartPay.
Load limits and cancelled loads
When a load is paid via SmartPay it will take at least 24 hours for the load allowance to update.
If a load is cancelled, the allowance used for that load will be returned to your monthly limit. Please allow at least 72 hours (three calendar days) for this to be reflected in your account.
If your load limit is above 40 loads per calendar month, which requires a successful credit review, your load allowance is not adjusted when loads are cancelled or paid. Your limit remains fixed regardless of load status.