Load limit policy

All members whose subscription allows load posting will have a limit of 40 loads per month are required to follow 14-day payment terms from the invoice date and pay all members via smartpay to ensure that we mitigate Risk and ensure credibility.

If you need increased Load Limits or later payment terms after 3 months of successfully trading on the platform you can request an increase in credit (loads posted) and or payment terms.
This will be subject: to a detailed review of your trading and an assessment of your credit worthiness. This may result in one of the following outcomes:

1). An increase is declined.
2). An increase is supported subject to a cash deposit or a Director’s guarantee.
3). An increase is supported subject to a cash deposit and a Director’s guarantee.
4). An increase is supported without a cash deposit or a Director’s guarantee.

Newly established businesses with little or no trading history will have outcomes 1-3.

Established businesses may have outcomes 1-4.

What is the process and who is it intended for?

Load limits are intended for new load posters.

Limits are then reviewed/increased by a member of our specialist team at 30, 60 and 90-day intervals, subject to proof of payments and 100% positive feedback.

For example, 1 Proof of payment = 1 load. 10 proof of payments received + 5 positive feedback = 15 loads added to the initial load limit.

The member is informed of each decision along with the next review date. Cancelled loads are added back.

Any payment disputes/feedback submitted against the member will result in the limits being decreased or the account being suspended, restricted or revoked.

What is the intended outcome?

At the end of the 90 days, our aim is to lift the restriction. However, if the member’s performance isn’t up to standard or if any concerns arise, we may leave them partially restricted or restart the process.

Load limits and SmartPay

From 1 August 2026, members who are not processing invoices through SmartPay will be subject to the following restriction: cancelled loads will no longer be added back to your monthly load allowance, including both Spot and Direct loads.

This change forms part of our ongoing commitment to maintaining a fair, secure and reliable platform for all members.

If you are not yet using SmartPay to process your invoices and streamline your finances on the platform, see this guide for more information on getting started with SmartPay.