Load limit policy

What is the purpose of load limits?

Load limits are set by the Onboarding team for any companies incorporated within 1 year, non-incorporated companies, or sole traders as a precautionary measure.

Any new companies will start with 30 loads at a time and will be required to have 14 days (from invoice) payment terms.

CX Starter Pro subscriptions get 20 loads a month with 14 days (from invoice) payment terms. However, they are not in the process as these don’t get increased. If the member requires more loads, they must upgrade to a company-level subscription.

What is the process and who is it intended for?

Load limits are intended for new load posters.

Limits are then reviewed/increased by a Customer Success Specialist at 30, 60 and 90-day intervals, subject to proof of payments and 100% positive feedback.

For example, 1 Proof of payment = 1 load. 10 proof of payments received + 5 positive feedback = 15 loads added to the initial load limit. 

The member is informed of each decision along with the next review date. Cancelled loads are added back.

What is the intended outcome?

At the end of the 90 days, our aim is to lift the restriction. However, if the member’s performance isn’t up to standard or if any concerns arise, we may leave them partially restricted or restart the process