IN THIS ARTICLE:
About Trustd – general overview
- What is Trustd?
- Why is getting Trustd mandatory?
- How will getting Trustd help my business?
- Will my privacy be protected on Trustd?
Getting Trustd – application process
- How do I get Trustd?
- What documents do I need to complete my Trustd application?
- What can I use as proof of address?
- Why wouldn't I pass Trustd checks?
- What checks are performed?
Staying Trustd – profile maintenance
- Can I edit my details once I've submitted my Trustd application?
- Do I ever need to re-verify my Trustd account?
The Trustd shield
- What is the Trustd shield?
- Where will the Trustd shield appear?
- What are the benefits of having the Trustd shield?
- Can I view a member's Trustd profile?
- What can I view on a member's profile (if they grant me access)?
- Once I've given access to a member, can I restrict their view?
- I don't have a Trustd shield next to my profile – what does this mean?
- How do I get a Trustd shield?
What is Trustd?
Trustd is our new compliance and digital identity partner – elevating the compliance standards of everyone involved with transport and logistics.
Why is getting Trustd mandatory?
TEG is on a mission to raise compliance standards in our industry.
Trustd goes beyond regular once-off compliance checks. It runs advanced compliance checks automatically and on an ongoing basis.
So, once all Exchange members are Trustd, you'll have access to a community whose compliance standards exceed the status quo!
How will getting Trustd help my business?
Once you’re Trustd, in time, we’ll add a blue shield to your Exchange profile. Your Trustd Shield signals your business’s professionalism to other Exchange members.
At the same time, other members will know that you’re a verified business with compliance standards that exceed the current status quo.
This will also benefit you when choosing members to work with and will help you determine which members are compliant with recognised industry standards.
Will my privacy be protected on Trustd?
Rest assured, your privacy is 100% protected. For more information:
How do I get Trustd?
- You’ll receive an email link to create your Trustd account – log on and follow the application
- Trustd processes your application
- Once approved, we'll activate your blue Trustd Shield on the Exchange
Alternatively, if you haven’t received your email yet, you can request a new link from our customer service team here.
What documents do I need to complete my Trustd application?
We’ve compiled a list of documents you’ll need while filling out your Trustd application, according to your subscription type.
If you’re an unincorporated CX member, you’ll need:
- Owner’s Driving Licence
- Proof of trading address
- VAT number (if applicable)
- Vehicle / Fleet Insurance
- Goods in Transit or Freight Liability Insurance (in your name/your business name)
- Specialist services certificates (if applicable)
To see the full TEG-Trustd compliance checklist please click here.
CX limited companies, you’ll need:
- Director’s Driving Licence
- Proof of trading address
- VAT number (if applicable)
- Company Registration number
- Vehicle / Fleet Insurance
- Goods in Transit or Freight Liability Insurance (in your company name)
- Specialist services certificates (if applicable)
To see the full TEG-Trustd compliance checklist please click here.
If you’re an unincorporated HX member, you’ll need:
- Owner’s Driving Licence
- Proof of trading address
- VAT number (if applicable)
- Vehicle / Fleet Insurance
- Goods in Transit or Freight Liability Insurance (in your name/your business name)
- Specialist services certificates (if applicable)
To see the full TEG-Trustd compliance checklist please click here.
HX limited companies, you’ll need:
- Director’s Driving Licence
- Operator Licence
- Proof of trading address
- VAT number (if applicable)
- Company Registration number
- Vehicle / Fleet Insurance
- Goods in Transit or Freight Liability Insurance (in your company name)
- Specialist services certificates (if applicable)
To see the full TEG-Trustd compliance checklist please click here.
Freight forwarders & 3PLs, you’ll need:
- Proof of trading address
- Owner’s / Director’s Passport
- VAT number (if applicable)
- Company Registration number (if incorporated)
- Goods in Transit or Freight Liability Insurance (in your business/company name)
To see the full TEG-Trustd compliance checklist please click here.
What can I use as proof of address?
Your Driving Licence is the gold standard for proof of address. However, if you’re using your Driving License as proof of identity (and you do not have a passport), then the following documents can be used in lieu:
- 1 x bank statement or bank letter (must include your business address)
- 1 x council tax bill
- 1 x rental or lease agreement for the business
- 1 x business, buildings or contents insurance
- 1 x business broadband bill
- 1 x business credit card statement
Please note these documents must be dated within the last 3 months. These can also be used for your business address.
What checks are performed?
This depends on your circumstances. In general, you can expect the following:
- DVLA checks
- Confirmation of details from Companies House (if you’re an incorporated member)
- Confirmation of VAT details (if applicable)
- Confirmation of vehicle details
- Confirmation of bank details
To see the full TEG-Trustd compliance checklist please click here.
Why wouldn’t I pass Trustd checks?
Reasons for not passing Trustd’s verification process include (but aren’t limited to):
- Failing to upload all documents
- Uploading incomplete, or counterfeit documents
- Uploading documents that have expired or are out of date
- Uploading incorrect documents
- Uploading documents with insufficient information
- Supplying incorrect or inaccurate information
If your application isn’t successful on the first attempt, don’t worry. You’ll receive an email highlighting the reasons you weren’t verified. You can then adjust your submission accordingly.
Can I edit my details once I’ve submitted my Trustd application?
Once your Trustd verification is complete, and your Trustd profile is either ‘live’ (you passed verification) or ‘declined’ (your application didn’t pass and needs further action from you), you can edit your details.
To do this you will need to contact Trustd on the live chat.
After all your details are re-verified, your updates will show on your Exchange business profile. However, please note that while your application is in the ‘submitted’ stage (and being reviewed by Trustd) you can’t make edits.
Do I ever need to re-verify my Trustd account?
Yes, If one of your compliance documents is set to expire, Trustd will alert you 60 days in advance.
What is the Trustd shield?
The Trustd shield is a visual way of signalling to other Exchange members that your business is verified Trustd!
Where will the Trustd shield appear?
Your Trustd shield will appear on your Exchange profile – and you can also find it next to your business name in various places on the Exchange.
This includes when your business appears in the Directory, when your business appears on our Live Maps, and next to any quotes you post.
What are the benefits of having the Trustd shield?
The Trustd shield shows other businesses that you’re verified and compliant on an ongoing basis – making your business more attractive to work with.
Can I view another member’s Trustd profile?
Yes – simply click on the shield and request to view a member's Trustd profile. Please note: it is up to the member whether they grant you access.
Follow the step-by-step below to learn how to request to view a member's Trustd profile:
1. Click on the member's profile
2. Then, click their Trustd shield on the top right corner.
3. Then click ‘request access’ and ‘ok’
This will trigger an email alerting the member of your request
The member can then approve or reject the request
Once a member has approved your request, you’ll receive an email alert inviting you to view their Trustd profile.
You can then follow the email link to see a snapshot of the member’s Trustd profile.
What can I view on a member’s Trustd profile (once they grant me access)?
This depends on the member’s subscription type.
As a rule of thumb, these are the documents you can view on a member’s Trustd profile:
Owner drivers:
-
Business information
-
Vehicle information
-
Vehicle insurance
-
Goods in transit insurance
-
Operator’s license (if available)
Courier Fleets (with directly employed drivers)
-
Business information
-
Vehicle information
-
Goods in transit insurance
Courier Fleets (with no directly employed drivers):
-
Business information
3PLs/Freight forwarders:
-
Business information
Please note: the link to view a member’s Trustd profile will stay valid for 12 hours, and profiles are viewable for 60 minutes once clicked the link is clicked.
Once I’ve given access to a member, can I restrict their view?
Once you give a member access to your Trustd profile, you can’t restrict their view. However, the link to view your Trustd profile will only stay valid for 12 hours, and your profile will only be viewable for 60 minutes once clicked the link is clicked.
I don’t have a Trustd shield next to my profile – what does this mean?
This means your business is not yet verified by Trustd. But don’t worry – you will see a Trustd shield next to your profile once you’re verified Trustd.
To request your Trustd application link, please click here.
How do I get a Trustd shield?
If you’ve already been invited to Trustd, please complete your application to get verified Trustd.
Once you do, your shield will automatically appear next to your profile on the Exchange.
If you’re interested in getting a shield but haven’t received your Trustd invitation link yet, click here to submit a support request.
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