This guide will explain how to edit and invoice, and what to do if you need to create a credit note or supplementary document
How long do I have to edit an invoice?
After creating an invoice, a 24-hour countdown begins, visible next to the Edit button. You can make changes anytime during this window by clicking Edit. Once the countdown ends, edits are no longer possible.
Please note: The same process applies to batch invoices when clicking on the “Edit Load Set” button
Can I edit the invoice on the mobile app?
The invoice can be edited within 24 hours on the mobile app, by clicking on the Edit invoice button.
The countdown displayed underneath the button will indicate how long you have left to adjust this invoice.
Editing Limits & Supplementary Actions
Within 24 hours of invoice creation
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If your invoice is approved, you can no longer edit it, only raise a Supplementary Invoice or Credit Note.
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If it’s scheduled for payment, all editing options, including supplementary actions—are disabled.
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To make changes, contact the load poster to request unapproval.
After 24 hours
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The invoice becomes locked and the countdown disappears.
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You can only raise a Supplementary Invoice or Credit Note.
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These actions are available only on desktop, not on the mobile app.
What happens if the load poster archives or unarchives the invoice before the 24 hours are due?
When your invoice has been archived, you will notice that you can no longer edit the invoice and the countdown has disappeared. Supplementary and Credit Notes cannot be created when the invoice has been archived.
When your invoice has been unarchived by the load poster, the edit button is re-activated and the countdown re-appears on your screen, continuing the countdown from the moment the invoice was created.
Creating a Supplementary Invoice or Credit Note
You can create a Supplementary Invoice or Credit Note anytime after an invoice is raised, regardless of its status. However, if the load poster has archived the invoice, both options will be disabled.
To proceed in that case, contact the load poster directly.
You’ll find both options in the “More” menu on desktop.
For more on invoices and getting paid, see these guides.