Contacting your customers through SmartPay

This guide will explain how to send messages to your customers using SmartPay

Messaging Customers via SmartPay

SmartPay lets you contact customers directly about an invoice, no need to email.

Messages are linked to the load ID, so even with multiple bookings, you can easily identify and discuss a specific job.

This feature helps resolve issues quickly and ensures smoother, faster payments.

To send a message:

1. Open the related invoice

2. Click Messages

3. Write your message

4. Click Send

Getting updates: 

When a load poster responds you’ll be notified by the system, and you’ll see a number pop up on the bell that relates to each conversation with new messages. 

Now you know how to send messages via SmartPay, for more on invoicing check out these guides.