CX Mobile app FAQs – Transport Exchange Group

This guide will explain some frequently asked questions about the CX mobile app.

Before you begin, make sure you are using the latest version of the CX app, once the app is downloaded;
Launch the app on your device
Enter your email address and password
If you've forgotten your password, tap Reset Password and follow the prompts to create a new one
For an interactive guide to logging in, click here.

Your status controls how other members see your availability:
Before you can update the status, you must enable tracking, for a guide on how to do that, click here.
Tap "Update Status" in the app
Choose from three options:
Available – You're open to take new loads
May Be Available – You can be contacted, but may be working on other jobs
Not Currently Available – You're busy; new loads won't be sent to you
For an interactive guide to statuses and alerts, click here.

Tap the Vehicle Selector near the top of the screen
Select the available vehicle you want to use
Unavailable vehicles show as greyed out and are non-selectable.
Your selection will update automatically
For an interactive guide showing you how to change your vehicle, click here
Note: Vehicles must first be added to your account on the desktop version before they'll appear here, for guidance on adding vehicles see this guide.

To access these settings tap the Profile icon in the top left of your screen
Account Section: View your login details and registered email
Settings Section: Adjust notification and tracking preferences
Push Notifications: Choose which alerts you want (alerts and/or bookings) and customise how you're notified (sounds, banners, or both)
Please note: If you turn off Push Notifications, you won't see the new alerts indicator. You'll need to manually refresh your alerts inbox to see new loads.
For an interactive guide to notification settings, click here.

Go to the Settings tab
Choose between:
Mobile Tracking – Uses your phone's GPS to share location
Tracking Off – Disables location sharing and location-based alerts
Use Integrated Tracking - This option is only available if you are using a third party tracking integration, read more about integrations here.
Make sure your phone's GPS is turned on for mobile tracking to work properly
If you want to enable location-based alerts? Enable them by selecting Notify When Tracked.
For an interactive guide to tracking settings, click here.

To access these settings tap the Profile icon in the top left of your screen
Choose from:
Submit a Ticket – Create a new support request
My Tickets – View past support requests
When submitting a ticket:
Select the topic (e.g., posting a load)
Add a subject line and detailed description
Attach screenshots for clarity
Note: We aim to respond to all support tickets within 90 mins during working hours (Mon-Fri 9.00-5.30). During exceptionally busy times it may take longer. The more information you provide, the quicker we can resolve your issue.
For an interactive guide to contacting support, click here.

Select the Alerts screen from the bottom navigation menu
Tap the map icon in the top right corner
The Alerts Map view is a visual interpretation of the alerts you’ve been matched to based on criteria such as home location, tracked location, journey, etc.
Arrow icons on the map represent available loads. Tap an arrow to view the load details.
Arrow colors:
Green – Alert created within the last 15 minutes (new load)
Purple – Alert created more than 15 minutes ago
Brick icon: If you see a brick icon instead of an arrow, this means the collection and delivery addresses are the same, or no delivery address has been provided.
If multiple loads are in one area, you will see a cluster, tap this to zoom the map in for a more detailed view. At maximum zoom level you can then swipe left or right to view the different alert cards within that cluster.
Tap the inbox icon in the top right to return to your alerts list
For an interactive guide to finding loads and the alert map, click here.

From the Alerts view, tap an alert to see full details including collection/delivery postcodes, vehicle type, and charges such as tolls or ULEZ. (Low emission zones)
Scroll to view notes, load details, and driver feedback
Tap "Open Map" to see the load's route
Tap "View All Feedback" to filter by time range (last 90, 180, or 360 days) and feedback type (delivery or payment)
Tap the phone icon to view contact information
Tap the message button to open Freight Messenger, you can use this to contact other members, for more information on using Freight Messenger, click here.
Tap the arrow in the top left to return to load details
For an interactive guide to finding work/loads in the CX mobile app, click here.

Open the load view for the load you're interested in
Scroll to the Customer section and tap the customer's name
View contact information, vehicle types, licence info, payment terms, and feedback history
Tap the copy icon next to details like email or address to copy them instantly

You can use the built in Freight Messenger function to contact other members directly from the CX app.
Tap the message button to open Freight Messenger, you can also open the messenger directly from another members profile to begin messaging.
Freight Messenger keeps a record of your message history, you can also see when your sent messages have been read by viewing the tick marks.
For a more in-depth guide to the Freight Messenger click here.
This guide will explain the most frequently asked questions regarding the CX mobile app.
For more in depth guidance please visit this page for full interactive, step by step guides.

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