Carriers can only receive payment for completed loads if their invoice is accompanied by a signed POD (hard copy or ePOD) presented in the format requested by the load poster and without company branding on it.
How we enforce this policy:
Late payment of invoices
It’s the broker’s responsibility to adhere to their payment terms advertised on the posted load. Should the payment run late, clear communication must be had with the carrier so a payment plan can be put in place. If the broker is unable to process payment due to something missing from the carrier (a POD or missing bank account number on the invoice), it is their responsibility to communicate this to the carrier so they can quickly rectify this.
A note to carriers: you should only chase payment for an overdue invoice once you’ve confirmed that the broker has received both POD (hard copy or ePOD) and invoice for the completed load, and after you’ve checked the member’s payment terms.
- First offence - Warning
If it’s brought to our attention that you are late with payments (either via formal complaint being raised or a member contacting our team), we will investigate and if you are found to be guilty of late payments even despite having all the documentation needed from a carrier to prove payment, we have the right to impose a warning on your account and advise you to cease this behaviour.
- Repeated offence – Suspension
If you’ve already been warned about late payments but the pattern of behaviour hasn’t changed, we have the right to suspend or restrict your account from posting, or in more serious instances, revoke your membership (lifetime revocation).
Non-payment of invoices:
Not paying carriers for completed loads on the Exchange is fraud.
- First offence – Warning and suspension
Following complaints raised about missing payments owed for completed loads, with proof of having all paperwork required to process payment, we have the right to uphold the complaint, impose a warning and immediately suspend the account.
During this time, the member will no longer be able to post any further loads or change their payment terms until the outstanding invoices are paid.
- Repeated offence – Lifetime ban from the Exchange
If non-payment patterns continue after warnings and suspensions have been given, we have the right to enforce a lifetime ban based on the number of posted loads between the time of the first offence and second offence.
Incorrect payment of invoices:
If you have paid the wrong member by mistake, please get in touch and we will provide you with their contact information. In these instances, both parties must handle the matter privately as Transport Exchange Group cannot act as a mediator.
Let your bank know as soon as possible that you’ve made a payment in error so they can assist you further.
*Please note: Our complaints process won’t accept payments made in error as a valid reason for late/non-payment. All your payment obligations should be met within the agreed payment terms.
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