Alerts in SmartPay

If an invoice has an Open Query status, you can:

• Use the Status Filter to locate and review the query

• Choose to Approve the invoice to automatically resolve the query and move it forward in the payment process

Sometimes the invoiced amount differs from the agreed amount—this may happen if a supplier adds extra line items, or submits a Supplementary Invoice or Credit Note.

To identify and review these cases, use the Invoice Filter menu to sort and track discrepancies efficiently.

If any invoices have already been scheduled for payment, SmartPay will notify you. These invoices remain unchanged.

You can continue to approve and pay the remaining invoices as usual.

If a supplier hasn’t updated their bank account in Trustd, SmartPay will notify you that the invoice cannot be paid.

To resolve this, the supplier must update their account information in Trustd. Once updated, payments can be processed through SmartPay as normal.