How do I know when I’ve been paid

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Receiving Payments from Your Wallet – SmartPay

SmartPay securely transfers payments for completed loads from your Wallet to your bank account in one daily lump sum. This may include payments from one or multiple suppliers.

Examples:

• One invoice from one customer

• Multiple invoices from one customer

• Multiple invoices from multiple customers

When Will I Get Paid?

• Business Hours (Mon–Fri, 8am–7pm): Payments are grouped and sent after 7pm. You’ll receive:

  • A desktop popup notification

  • An email with remittance advice detailing each payment

• Outside Business Hours (Weekends & Holidays): Payments are sent within minutes of being made. You’ll receive instant email confirmation with remittance details.

Payment Status Tracking

SmartPay automatically updates invoice status:

System Notifications

When payment is received, you’ll see a popup on your next login showing:

• Total amount received

• Reference number (matches your bank statement)

Remittance advice and email  

You’ll get an email and PDF of your remittance advice for all your payments – view the email subject line and email text below. 

The remittance advice will show each transaction with a payment reference number. It’s the same reference number you’ll see on your bank statement.

Payment reference numbers

Every Wallet transaction has a unique reference number which will appear in your SmartPay statements as well as your bank statements, and in your remittance advice email.

Reference numbers are formatted as: SmartPay-XXXXXX

Not getting paid? 

• Learn how to keep your bank account details updated in Trustd
• Learn more about bank transfer errors