SecureLoad from Trustd protects your loads with enhanced driver verification, a digital Load Pass, and a Pre-Check Card for every collection.
Setting Up a SecureLoad
When you use the Book Direct form or allocate a load to an eligible driver or fleet, “Secure Collect Load Pass” is automatically enabled to protect your booking. This is shown as a tick box on the load form.
Bidding and Allocation
How it works:
- Drivers submit quotes on your SecureLoad.
- You review quotes and allocate the load to your chosen driver or company. Companies eligible to complete SecureLoads show a green tick under the SecureCollect heading in the Quotes tab in the Courier Exchange.
- Driver completes identity verification, once allocated, the driver is prompted to complete a selfie check.
- Your Pre-Check Card is generated, giving you verified driver credentials before collection begins.
The Pre-Check Card
The Pre-Check Card is a shareable document containing all verified information about your chosen driver.
What's included:
- Driver licence information
- MOT status
- Vehicle details, including images
How to use it:
- View the card: Navigate to the load in your Diary and select "Click here to view driver details"
- Share with customers: To save your Pre-Check Card, select Download PDF when viewing the card, and send it to your end customer so they know who to expect and which vehicle will arrive.
Why it matters: The Pre‑Check Card gives you and your customers confidence that the driver collecting your load is verified, legitimate, and authorised to represent your business.
The Load Pass
A Load Pass is the driver's verified credential that confirms they are the assigned and authorised driver for your load.
- Generated automatically when the driver completes their initial identity check
- Contains a QR code for easy verification
- Can be scanned using any mobile phone
- Provides instant confirmation that the correct driver is on site
Completing a SecureLoad
What happens at collection:
- Driver arrives on site: They update their booking status within the app.
- Load Pass is scanned: The driver presents their Load Pass to the person handing over the goods, who scans the QR code using any mobile phone (no special software required).
- Driver verification: The driver verifies themselves biometrically.
- Collection confirmed: Once the QR code is scanned and goods are collected, the SecureLoad is complete.
Tracking completion: You will see the load as “Secure Load Verified” in your Diary section.
Benefits of SecureLoad
✓ Verified drivers: Know who's collecting your load before they arrive
✓ Shareable credentials: Give your customers peace of mind with the Pre-Check Card
✓ Secure handovers: Biometric verification at collection ensures the right person is representing your business
✓ Professional reputation: Demonstrate your commitment to security and trust
Need Help?
If you have questions about using SecureLoad or need support, please contact your account manager or a member of the Trustd team.